At Lady Alamo, we are committed to ensuring your satisfaction. If for any reason you are unhappy with your purchase, you may return any unused or defective merchandise within 21 days of the item's delivery date for a full exchange or refund. The item must be in original, unused condition with all tags intact.
Sales items are non-refundable.
You can send the item back to us at the address below at your expense. Once we receive your package, we will promptly process an exchange or issue a refund less the shipping amount. We recommend using a trackable shipping service or purchasing shipping insurance.
Our return address is:
Lady Alamo // 540 Barneveld Ave STE D, San Francisco, CA 94124
If you do not have the packing slip, please include the following information with your return:
- Your name and billing address.
- The name, address and ZIP code of the person who placed the order, if it was a gift.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
A credit will automatically be applied to your credit card or original method of payment, within 3-4 days.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.